Frequently asked questions

Foire Aux Questions

What are the shipping rates?

Shipping costs for each order are 5.90$.

What are the delivery times?

Delivery times depend on the place of delivery, but our customers generally receive their orders within 2 to 5 days. We work with our delivery partner, DPD, to guarantee fast, reliable delivery times.

What are the payment guarantees?

We assure you that the security of your transactions is a top priority for us.

To guarantee this security, we have chosen to use reputable payment platforms such as Stripe and PayPal. These providers are renowned for their high standards of online transaction security.

In the event of a problem or incident, our customer service team is available to assist you. We also offer refund or correction options in the event of a transaction error.

Where are we located?

Our head office is based in Saint-Malo, France.

As far as our production process is concerned, our main factory is located in Séné (56860).

In addition, to optimize delivery speed according to your geographical location, we also have production plants spread across Europe. This strategy enables us to guarantee fast, efficient delivery times for all our customers. We are proud of our local presence and our ability to respond flexibly to our customers' needs across Europe.

How to contact us

For any communication, you can contact us by e-mail at the following address: Support@drivarts.com.

What's more, you can use our contact form on our website for a quick and efficient response to all your questions.

Access our form

I received my parcel damaged

At Drivarts, we are committed to solving this problem quickly and efficiently. We offer you two options to remedy this situation:

  • A full refund.
  • Replacement of your order at no extra charge.

To initiate the resolution process, please contact us by e-mail at the following address:

Our dedicated customer service team will immediately mobilize to process your request and ensure a solution as soon as possible. We apologize for any inconvenience caused.